VMD-MT Security Claims

Thank you for your recent travels through the Greater Rochester International Airport (GRIA) in Rochester, New York; Key West International Airport (EYW); and Tupelo Regional Airport (TUP). If you experienced problems while traveling we hope that the following information is helpful. For detailed traveler information including packing tips please visit the Transportation Security Administration's traveler information website.

VMD-MT is responsible for the screening of passengers and their baggage at GRIA, EYW, and TUP. If you have experienced a loss or damage to your property AND you feel this loss or damage was the direct result of negligence by a VMD-MT employee, you may file a claim with VMD-MT.  If you feel the loss or damage was due to the negligence of your air carrier, please file a claim directly with the air carrier.  If filing with VMD-MT, you must include proof of your loss or damage as well as evidence of VMD-MT negligence.

This letter is part of the VMD-MT claims package.

Please follow the instructions carefully, and fill out the forms completely. To submit your claim, send package via standard of overnight mail to:

Rochester, NY
VMD-MT Claims Office
1 Airport Way
Suite 200
Rochester, NY 14624
ATTN: Claims Department

Key West, FL
VMD-MT Claims Office
Key West International Airport
3493 S. Roosevelt Blvd., Suite 10
Key West, FL 33040
ATTN: Claims Department

Tupelo, MS
VMD-MT Claims Office
Tupelo Regional Airport
2704 W Jackson St
Tupelo, MS 38801
ATTN: Claims Department

VMD-MT will try to resolve your claim as quickly as possible, however we may require up to 90 days to fully investigate your claim before we can make a recommendation to approve, deny, or offer a settlement.

Please refrain from packing valuable items in your checked baggage.

Once you drop your baggage with your air carrier, both the carrier and VMD-MT will handle and process the baggage in some manner. The air carriers retain possession of your checked baggage for the entire trip with the exception of a short period of time while it is screened by VMD-MT.

Please keep in mind that most air carriers have liability limitations for lost, damaged, or stolen items.

No Liability for:

  • Fragile items
  • Perishable items
  • Previously damaged baggage
  • Oversized, overweight or over packed baggage
  • Minor damage such as scratches, scuffs, dents, cuts and dirt resulting from normal wear and tear


  • Air carrier liability is limited to $2800 per ticketed passenger for travel on or after October 1, 2004
  • Air carrier has no liability for damage or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to baggage
  • Air carrier has no liability for photographic equipment, computers, VCRs and any other electronic equipment including software or components, jewelry, cash, documents, furs, works of art or other similar valuable items
  • Other items that are not covered in the air carrier limit of liability include, but are not limited to: antiques, books, china, fragile items, liquids, medicines, perishable items, securities and negotiable papers or silverware

VMD-MT HIGHLY recommends that you do not pack the items mentioned above in your checked baggage. VMD-MT will not pay for damage to these items unless it is clear that VMD-MT is liable for the loss or damage. Protect yourself and do not pack valuables in your checked baggage.

Please note VMD-MT will not accept liability for lost damaged items from baggage that is delayed or deemed missing by your airline.

We hope this provides you with all of the information you need.

Thank you,
VMD-MT Security, LLC.